Audivo · Video to Audio Tool Support
潇和时代Summary
If you encounter any issues while using Audivo (Video to Audio MP3), please contact us through the channels below. We usually respond within 1-3 business days. To speed up troubleshooting, please include your device model, OS version, app version, screenshots, and clear reproduction steps.
Contact
- Email: houzqiang@gmail.com
- Phone: 18600019451
- QQ: 568049509
FAQ
1. How long does it take to receive a response?
We usually respond within 1-3 business days. Response time may be longer during peak periods.
2. What information should I include when reporting an issue?
Please include:
- Device model (e.g., iPhone 15, iPad Air)
- OS version (e.g., iOS 18.x)
- App version
- Screenshots or screen recordings
- Clear reproduction steps
3. Why is extraction sometimes slow?
Processing time depends on video duration, resolution, device performance, and current system load. Close high-load background apps and try again.
4. What should I check first if a feature is not working?
Please check in this order:
1. The app is up to date
2. Required permissions are enabled (Photos, Files, Local Network, etc.)
3. Network is stable (only required for computer import)
4. Restart the app and try again