SUPPORT

中文/EN

斑斑笔顺 - 小学写字正确笔顺 Support

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Summary

If you encounter any issues while using Banban Bishun (a Chinese character stroke-order learning app with textbook sync), please contact us through the channels below. We usually respond within 1-3 business days. To speed up troubleshooting, please include your device model, OS version, app version, screenshots, and clear reproduction steps. If the issue relates to grade/textbook content, stroke practice, printing, membership, or ads, please mention the feature you used (e.g., Home, Daily Practice, Favorites, Print) and the character or textbook version involved.

Contact

  • Email: houzqiang@gmail.com
  • Phone: 18600019451
  • QQ: 568049509

FAQ

1. How long does it take to receive a response?

We usually respond within 1-3 business days. Response time may be longer during peak periods.

2. What information should I include when reporting an issue?

Please include:

  • Device model (e.g., iPhone 15, iPad Air)
  • OS version (e.g., iOS 18.x)
  • App version
  • Screenshots or screen recordings
  • Clear reproduction steps
  • If related to learning content: character(s), textbook version/grade, Simplified vs Traditional UI
  • If related to features: Home stroke view, Daily Practice, Custom Practice, Favorites, Print/Export, Membership, Classical Literature, etc.

3. Why is the first launch or data loading slow?

On first launch or after an update, the app prepares local textbook and stroke-order data (large assets). This can take a while and is expected. Ensure enough free storage (1GB+ recommended), close heavy background apps, and try again. If it stalls, force-quit and reopen. After data is ready, most learning and printing features work offline.

4. What should I check first if a feature is not working?

Please check in this order:

1. The app is up to date (from the App Store)

2. Enough free storage; force-quit and reopen the app

3. Network is stable (some pronunciation assets need connectivity; rewarded videos need connectivity)

4. If a feature still fails: contact us below with device model, OS version, and app version

5. Restart the app; if it still fails, try changing the in-app language once (helps us match UI strings when investigating)

5. How do membership, trial, and free quotas work?

  • Free download; core learning (lookup, textbooks, dictation, custom practice) stays free.
  • A 30-day full experience starts automatically on first visit to Home (no card, no auto-charge).
  • After the trial, print / exams / Daily Practice use daily free quotas; when used up, optionally watch a rewarded video or upgrade. Full “View more” word lists require membership.
  • Membership (monthly / yearly / lifetime) removes those limits and rewarded ads for quota, and has no splash ads. Purchase or restore in Profile; payments are handled by Apple.
  • Rewarded videos appear only when you choose “watch ad for quota.” After the full experience ends, free-tier users may see splash ads on launch.

6. Issues with purchase, subscription, or restore?

  • Cancel or change a subscription: Profile → Manage Subscription, or Settings → Apple ID → Subscriptions.
  • After reinstall or device change: same Apple ID → Restore Purchases.
  • A parent gate is required before purchase; if charged but membership is inactive, email us with the Apple receipt.

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