斑斑出题 - 小学数学出题与打印 Support
潇和时代Summary
If you encounter any issues while using Banban Chuti (elementary math worksheets and printing), please contact us through the channels below. We usually respond within 1-3 business days. To speed up troubleshooting, please include your device model, OS version, app version, screenshots, and clear reproduction steps.
Contact
- Email: houzqiang@gmail.com
- QQ: 568049509
FAQ
1. How long does it take to receive a response?
We usually respond within 1-3 business days. Response time may be longer during peak periods.
2. What information should I include when reporting an issue?
Please include:
- Device model (e.g., iPhone 15, iPad Air)
- OS version (e.g., iOS 18.x)
- App version
- Screenshots or screen recordings
- Clear reproduction steps
3. Why is worksheet generation or export/print sometimes slow?
Time depends on how many questions you generate, which types you combine, device performance, and current system load. Close high-load background apps and try again; you can also reduce the batch size before exporting or printing.
4. What should I check first if a feature is not working?
Please check in this order:
1. The app is up to date
2. Required permissions are enabled (Photos, Files, etc., depending on how you save or share)
3. Network is stable (may be needed when ads or related content load)
4. Restart the app and try again