大眼错题本 - 个性化复习系统 Support
潇和时代Summary
If you encounter any issues while using Dayan Mistake Notebook (大眼错题本), please contact us through the channels below. We usually respond within 1-3 business days. To speed up troubleshooting, please include your device model, OS version, app version, screenshots, and clear reproduction steps. If the issue relates to adding questions, PDF export, membership, or ads, please describe the approximate navigation path (which screen and which action).
Contact
- Email: houzqiang@gmail.com
- Phone: 18600019451
- QQ: 568049509
FAQ
1. How long does it take to receive a response?
We usually respond within 1-3 business days. Response time may be longer during peak periods.
2. What information should I include when reporting an issue?
Please include:
- Device model (e.g., iPhone 15, iPad Air)
- OS version (e.g., iOS 18.x)
- App version
- Screenshots or screen recordings
- Clear reproduction steps
- If feature-related: grade/subject, tags, to-fix vs corrected status, archive state; for PDF issues, filters and approximate question count; for membership/ads, whether Dayan Membership is active and whether you tried Restore Purchases
3. Why is opening a question, generating a PDF, or syncing sometimes slow?
Most data is stored on device. Opening large images for the first time, generating a large PDF, or the first iCloud upload/download after enabling sync may take a moment. Make sure you have enough free storage and a stable network (sync and some ad-related flows may need connectivity), then try again. If only certain questions or one PDF job fail, tell us the path you took and roughly how many questions were involved.
4. What should I check first if a feature is not working?
Please check in this order:
1. The app is up to date (from the App Store)
2. Network is stable (app open ads and iCloud sync may need connectivity)
3. Membership: on the Dayan Membership screen, try Restore Purchases and confirm the correct Apple ID is signed in
4. Restart the app; if sync-related, check the iCloud sync toggle and iCloud account status in Profile, then try again